Lightwave Dental, founded in 2016, is a high-growth company building the group model for the future of the dental industry. We believe dentists are natural leaders of the dental practice, so Lightwave was formed as the industry’s first Dental Leadership Organization to help them grow, lead and reach their goals. By partnering with premier dentists to provide non-clinical dental practice management services, Lightwave removes the burden of insurance negotiations, patient billing, practice marketing, human resources, recruiting, and much more. What separates Lightwave from other dental support organizations is a passionate people-first culture that values collaboration with dental leaders. Lightwave currently supports 98 dental offices in 3 states and continuing to grow! For additional information, please visit lightwavedental.com. Follow us on LinkedIn, Facebook, and Instagram.

Job Summary: Posts Insurance and patient payments to PMS, making necessary adjustments and discounts, as needed. Manages database for patient balances by placing accounts in collections. Processes patient and insurance company refunds, supports dental office for all patient financial needs. 

Core Responsibilities: 

• Post EFTs, Lockbox and paper check insurance payments into patient accounts, ensuring proper adjustments and allowable amounts are posted 
• Maintains all secondary claim filing and attachments 
• Triage of denials to appropriate team members 
  • Notating accounts when balances are created 
  • Maintains insurance resubmissions and requests to a certain level 
  • Treatment appeals and additional information to the AR/Claims Coordinator 
• Maintain a collections spreadsheet for all posted monies to be reconciled 
• Manages all refund requests; patient and insurance for assigned offices 
• Generates and sends statements daily for any balances created from posting, and again weekly on Friday for any patient who has not received a statement in the previous 30 days  
• Responsible for maintaining patient aging reports to place accounts in an outside collection company as needed (TSI) 
• Tracking all outstanding insurance balances by category and reporting to OM when completed 

Administrative Responsibilities: 

• Participates in special projects and tasks as assigned 
• Fills in for other AR Specialists as needed 
• Assists and conducts training of new CBO team members 
• Attends and contributes to daily/weekly/monthly meetings 
• Reports to CBO-RCM with any grievances or issues 

Education & Experience:

• High school diploma or equivalent required; associate's or bachelor's degree in Accounting, Finance, Healthcare preferred
• Minimum of 2–3 years of experience in Accounts Receivable, dental billing, or revenue cycle management
• Familiarity with dental or medical insurance billing processes, terminology, and coding (e.g., CDT, CPT, ICD-10)

Skills & Competencies:

• Proficient in using Open Dental (PMS), EHRs, and insurance portals
• Strong understanding of EOBs, EFTs, insurance payment posting, patient billing, and AR workflows
• Excellent attention to detail and accuracy in data entry and reconciliation
• Effective problem-solving and analytical skills, especially in reviewing and resolving denials
• Ability to communicate professionally with dental office staff, patients, and insurance companies
• Proficient in Microsoft Office, particularly Excel for maintaining spreadsheets and reporting
• Ability to prioritize and manage multiple tasks in a deadline-driven environment

Other Requirements:

• Ability to work independently and as part of a team
• High level of integrity and commitment to patient confidentiality and compliance

In return for providing an excellent patient experience, we offer a great benefits package for full-time positions to include health and dental benefits, 401(k), holiday pay and paid time off.