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Objectives and Responsibilities
· Deliver timely and effective IT support to ensure minimal downtime across all supported locations.
· Provide onsite support for three primary dental offices in Charlotte NC, with potential expansion.
· Offer remote support for all regional offices, including ticket resolution, proactive network monitoring and project assistance.
· Manage daily IT ticket queue and determine if issues can be resolved remotely. Assign tickets to appropriate support technicians.
· Collaborate with Field Technicians, Engineers and IT...
Duties and Responsibilities
- Present marketing plan and tactics to gain buy-in with key stakeholders (Doctors, PM, RDO, LW marketing).
- Execute marketing plan tactics to meet practice goals.
- Responsible for monitoring and reporting on marketing tactic results. With the following metrics and minimum benchmarks.
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- Taking digital radiographs
- Charting of existing conditions and proposed treatment
- Periodontal charting
- Routine prophylaxis, fluoride application, placing sealants, soft tissue management, scaling and root planning
- Present proposed treatment with insurance coverage and patient co-pays, as well as keeping accurate notes
Core Responsibilities:
- Post EFTs, Lockbox and paper check insurance payments into patient accounts, ensuring proper adjustments and allowable amounts are posted
- Maintains all secondary claim filing and attachments
- Triage of denials to appropriate team members
- Notating accounts when balances are created
- Maintains insurance resubmissions and requests to a certain level
- Treatment appeals and additional information to the AR/Claims Coordinator
- Maintain a collections spreadsheet for all posted monies to be...